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Privacy Policy

Behavior Management Consultants (“BMC,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and disclose information through bmcsoutheast.com, our online inquiry and referral forms, and our text messaging program.

Information We Collect

Depending on how you interact with BMC, we may collect:

  • Your name, telephone number, email address, and preferred contact method.

  • Information you provide when asking about services, submitting a referral, requesting an appointment, or communicating with our staff.

  • Information about a prospective client and their service needs when provided by the individual or an authorized parent, guardian, representative, or referring professional.

  • Health, insurance, and related information requested through designated intake or service forms.

  • Text messaging preferences, consent records, message content, and delivery information.

  • Technical information associated with website use, such as IP address, browser type, device information, and pages visited.

Please provide only information relevant to your request. If you submit information about someone else, you must have appropriate authority or permission to do so.

How We Use Information

We use information to respond to inquiries, evaluate service requests, coordinate referrals and intake, schedule appointments, communicate about services, maintain appropriate records, protect our systems, and meet applicable legal obligations.

When you have agreed to receive text messages, we may also use your telephone number to send messages consistent with the consent you provided.

How We Disclose Information

We disclose information only as appropriate for the purposes described in this policy and as permitted or required by law. Recipients may include authorized BMC personnel, service providers supporting our operations, and other parties involved in your requested services when disclosure is legally permitted.

Service providers may support functions such as website hosting, online forms, communications, scheduling, and information storage. When required by HIPAA, vendors handling protected health information on our behalf must be covered by appropriate Business Associate Agreements.

We may also disclose information when required by law or when legally permitted to protect the rights, safety, or security of individuals or BMC.

Text Messaging Privacy

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

We do not sell, rent, or share mobile telephone numbers or text messaging consent with third parties or affiliates for their own marketing or promotional purposes.

We may provide the information necessary to operate our messaging program to service providers, including Twilio and telecommunications carriers, solely to deliver and support communications on our behalf. Text messaging consent is not transferred to another organization for its own messaging program.

You may stop receiving text messages by replying STOP. For assistance, reply HELP, call 850-521-0242, or email bmcservices@bmcsoutheast.com.

Health Information and HIPAA

BMC is committed to protecting the confidentiality of health information and meeting its obligations under the Health Insurance Portability and Accountability Act (“HIPAA”) and other applicable privacy laws.

Protected health information is subject to additional legal protections. Where applicable, BMC’s separate Notice of Privacy Practices explains how health information may be used and disclosed and describes your rights. This website Privacy Policy does not replace that notice. Contact BMC to request a copy.

Please use BMC’s designated intake or clinical communication channels for requested health information. Avoid sending medical records, detailed clinical information, Social Security numbers, or other sensitive information through ordinary text messages, general inquiry forms, or unsecured email. Contact our office if you need assistance choosing an appropriate submission method.

Ordinary SMS messages may be visible to others with access to your device or account and are not guaranteed to be confidential. You may request another communication method.

Information Security and Retention

We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, use, or disclosure. No website, electronic transmission, or storage system can be guaranteed completely secure.

We retain information as needed to respond to requests, provide services, maintain required records, document communication preferences, and satisfy applicable legal and professional obligations.

Cookies and External Services

Our website and embedded services may use cookies or similar technologies to support website functions and understand website activity. You can manage cookies through your browser settings, although restricting cookies may affect certain features.

Our website may link to or embed third-party forms, maps, and other services. Those services may also collect information under their own privacy policies. BMC’s obligations concerning protected health information continue to apply where required by law.

Your Choices

You may contact us to request an update to your contact information, change your communication preferences, or ask about our privacy practices. We may need to verify your identity or authority before responding.

You may decline or withdraw consent to text messaging without losing access to BMC services. Rights concerning clinical records are addressed separately under applicable law and BMC’s Notice of Privacy Practices.

Children’s Information

Our website is intended for adults, including parents, guardians, authorized representatives, and professionals seeking services. It is not intended for children to submit information independently. Parents and authorized representatives may provide information about a child when requesting appropriate services.

Changes to This Policy

We may update this Privacy Policy as our practices or legal requirements change. Updates will be posted on this page with a revised effective date. Changes to this policy do not, by themselves, constitute consent to additional types of text messages.

Contact Us

For privacy questions, communication preferences, or a request for BMC’s Notice of Privacy Practices, contact:

Behavior Management Consultants
Phone: 850-521-0242
Email: bmcservices@bmcsoutheast.com
Website: https://bmcsoutheast.com

Please do not include sensitive health information in an initial email.